New rules about letting agents’ fees contained within the Consumer Rights Act 2015 come into effect next week on 27 May.
The new rules require letting agents to clearly publicise their fees and state whether or not they are a member of a client protection scheme and which redress scheme they are signed up to.
David Cox, managing director of the Association of Residential Letting Agents (ARLA), said: “We are reminding all our members to comply fully with the new measures; relevant information should be placed prominently in offices where letting agents have face to face contact with clients, as well as on their websites.
“Any costs to landlords and tenants must be clearly defined and comprehensively outlined, including all fees, charges and penalties that may be charged before, during and after a tenancy.
“We urge all our members to make the necessary changes now before next week’s deadline, to ensure that they do not fall foul of this new legislation.”