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Mortgage payment holiday online form now available

Customers from Yorkshire Building Society, Accord Mortgages, Accord Buy to Let and Chelsea Building Society who have been financially affected by coronavirus are now able to apply for a mortgage payment holiday online.

Mortgage payers facing financial difficulty due to the coronavirus pandemic are to be offered payment holidays of up to three months. 

Customers who can make their next payment but would like to apply for a mortgage payment holiday or find out more about how payment holidays work should use their online services.


You can access the online forms: www.ybs.co.uk/paymentholiday, www.accordmortgages.com/existing-customers/paymentholiday, or www.thechelsea.co.uk/paymentholiday.

People can also find information on mortgage payment holidays on their Covid-19 online hubs, which will be updated with new information to help customers as the situation progresses. The hub includes a section on the questions our customers are asking most frequently on mortgage payment holidays.

Yorkshire, Accord Mortgages, Accord Buy to Let and Chelsea say that they are all exceptionally busy with calls from customers and therefore need to prioritise the most financially vulnerable. Customers who want to discuss a mortgage should only call if they are worried about meeting their next mortgage payment.

Customers who have not been financially affected by coronavirus but are concerned that they may be in the future should visit their online Covid-19 hub at www.ybs.co.uk/coronavirus-info, www.accordmortgages.com/existing-customers/coronavirus-info, or www.thechelsea.co.uk/coronavirus-info.

Ant Warrington, director of digital and innovation at Yorkshire Building Society, said: “We have introduced the facility to request a payment holiday online to help customers who can make their next month’s payment but who need to apply for a payment holiday.

“If you are not having difficulties meeting your next mortgage payment, we would recommend using the online form. Customers don’t need to provide any documentation to apply online - they just need to self-certify that their income has been either directly or indirectly impacted by coronavirus (Covid-19).

“If you have not been financially affected by coronavirus but are concerned that you might be in the future, please visit our online coronavirus (Covid-19) hub, which has information about mortgage payment holidays, including our most frequently asked questions. We will update the hub as the situation progresses.”

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Poll: Are you planning to apply for a mortgage payment holiday?


  • Bill Wood

    A payment holiday is like any other holiday - you must pay for it!

  • Matthew Payne

    4 out of about 700 lenders...with some like Barclays at least for the time being implying there will be no holiday on offer. The headline had so much to live up to when trumpted in the press.


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