A tenancy deposit service has listed the unexpected items it receives from landlords or tenants during deposit disputes - and it seems that taps are top.
The Deposit Protection Service says it’s received one covered in limescale, sent by a landlord to demonstrate a tenant had not taken good care of their bathroom. Separately, a tenant sent a new shower mixer tap to support an argument that their landlord was charging too much to install a replacement.
DPS has also received the carpet from a landlord wanting to demonstrate the iron burn that a tenant had left, while another sent a mobile phone complete with charger containing photos highlighting the state of the property.
The DPS also revealed that one landlord posted a plastic bag containing wet wipes and dirt to argue the property was not clean when their tenant checked out; another sent a bag of sweet wrappers in an attempt to prove the tenant had children living with them.
The DPS encourages the use of video and photo evidence to help resolve disputes, but admits to being surprised to receive a video from a tenant seeking to prove that their landlord had allowed another person to live in a concealed part of the property; and another video of a landlord climbing over a garden wall and entering a house without the tenant’s consent.
DPS managing director Matt Trevett says: “The provision of evidence is a fundamentally important aspect of the resolution of any dispute, and good evidence can help our adjudicators come to fair conclusions around the return of deposit money.
“Good evidence can include records of email correspondence or mobile phone messages, date-stamped photographs or video that helps demonstrate the condition of the property at both the start and end of a tenancy.
“Over the 14 years that we’ve been protecting deposits, landlords and tenants have posted us some very inventive and unusual items to back up their points, but we’d nevertheless encourage both parties to stick to paperwork, images and video in order to make the process as quick and efficient as possible.”
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