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UK’s happiest place for renters unveiled

Every landlord wants a happy tenant, as it makes it more likely that they will live in the property longer, pay their rent on time and keep the property in good condition. But where in the country are the most satisfied tenants found?

According to a survey carried out by Intus Lettings, the North East of England is the area that beats all others, with more than half - 52% - of the 2,000 renters polled reporting that they are happy with their landlord.

At the other end of the spectrum, Londoners are experiencing the most problems with just 20% stating that they are completely satisfied with their landlord.


The factors contributing to tenant irritations included the level of customer service provided by landlords, response time to maintenance issues, availability, inspections and fees.

The research highlighted specific complaints about London-based landlords, with one respondent stating that “everything non-essential is ignored”.

Other issued highlighted by disgruntled tenants included a “lack of communication” and “lack of competence” when dealing with repairs in addition to various other concerns about landlord availability.

Hope McKendrick, letting manager at Intus Lettings, said: “We’re always hearing about the ‘best’ and ‘happiest’ places to live in Britain in terms of wellbeing, job satisfaction and availability of good schools, but there’s little research about how happy our renters are and which areas are getting the best service from UK landlords.

“The survey results give us a different perspective on where is the ‘best’ and it appears that our Geordie neighbours are winning in this case!”

Hope added: “High fees and costs will clearly contribute to the dissatisfaction of renters in the capital.

“However, as the property market in London becomes more and more demanding and saturated, landlords may be overstretched and even less able to respond to tenant needs as well as other regions, adding to their frustrations.”

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  • Mark Hempshell

    People in London whinge about everything don't they (apart from their generous wages) so what's new? :-)

  • icon

    The northeast might be the happiest but 52% happy with their landlord is a very poor number. I aim for 100% of my tenants to be happy. In my other business, any firm getting less than a 95% satisfaction rating would be deemed a failure.
    Really this article should be retitled "Majority of landlords don't give a toss about their tenants"


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